Customer Care
Payments & Security
To ensure the Wool & Clover™ experience remains serene until your order is finalized, we provide payment solutions recognized for their reliability and high-level security.
Accepted Payment Methods
We accept the following payment methods to ensure a smooth transaction:
- • Credit/Debit Cards: Visa, Mastercard, American Express (via Stripe).
- • Mobile Payments: Apple Pay and Google Pay.
- • Bancontact: For our customers residing in Belgium.
- • Installment Plans: 3 interest-free payments with Klarna.
Legal Information: All prices are indicated in Euros (€). VAT is not applicable pursuant to Art. 293 B of the French General Tax Code (Sole Proprietor status).
Transaction Security
Security is our top priority. We use Stripe technology, a global leader in online payments, which ensures the full encryption of your banking data via SSL protocol.
At no point is your banking information stored by Wool & Clover. Stripe holds Level 1 PCI DSS certification, the highest security standard in the financial industry.
Klarna 3-installment plan
This option allows you to spread the cost of your rituals into 3 equal interest-free installments:
- • 1/3 at the time of order.
- • 1/3 after 30 days.
- • 1/3 after 60 days.
Eco-friendly Invoicing
As part of our commitment to the environment, no paper invoices are included in your parcel. Your digital invoice is attached to your confirmation email and remains accessible at any time in your customer account under "My Orders".