Frequently Asked Questions
How may we assist you?
Care advice, order tracking, or secrets from our workshop...
Find all the answers here to cultivate your ritual with peace of mind.
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Once confirmed, your order is promptly sent to preparation. If you wish to make a change, please contact us as soon as possible to ensure we can accommodate your request.
Change Window: 2 Hours
Once the parcel has been handed over to the carrier, no further modifications or cancellations can be made.
A confirmation email is sent to you instantly after your purchase. If you do not see it, we invite you to check your secondary folders.
Check: Spam • Junk Folder
You can also find your order history and details at any time in your customer account on our website.
Absolutely. We would be delighted to include your personalized words in the parcel to make your gift even more unique.
Enter your text during checkout
Each word will be carefully transcribed on a dedicated card, ensuring a delicate and thoughtful presentation.
Our creations are handcrafted in small batches to ensure the highest quality. Restocking typically depends on the wax curing time and our production schedule.
Stock Alert: Available on each product page
We invite you to sign up for the email alert on the product page to be the first to know when your favorite ritual returns.
We prepare your parcels with meticulous attention within a very short timeframe to ensure your rituals reach you as soon as possible.
Dispatched within 24h to 48h (business days)
Please note that orders placed on weekends or holidays are carefully processed starting the following Monday morning.
Transparency is key. As soon as your ritual leaves our workshop, you will receive all the necessary details to follow its journey to your home.
Tracking number sent by email
You can monitor the delivery in real-time on the carrier's website to ensure you are present for its arrival.
Enjoy free shipping to extend the pleasure of your rituals. We have designed our rates to be as simple and transparent as possible.
Free from €60 (Pickup) • From €80 (Home)
For our customers in France, Europe, and Ireland, home delivery is now gracefully offered for all orders over €80 to ensure your ritual reaches you wherever you are.
Oui, la Maison Wool & Clover expédie ses créations au-delà des frontières. Nous livrons actuellement en France métropolitaine ainsi que dans les pays européens suivants :
Belgique • Luxembourg • Pays-Bas • Allemagne • Espagne • Italie • Autriche • Irlande
Selon votre localisation, vous pourrez choisir entre la praticité d'un point de retrait ou le confort d'une livraison à domicile.
In accordance with European regulations and to ensure your total serenity, you have the right to change your mind regarding your olfactory ritual.
Window: 14 Calendar days after receipt
To initiate your return procedure, please contact our teams at care@woolandclover.com.
For health and safety reasons, we only accept returns for products that remain in their original, pristine condition. Our rituals must be returned exactly as they were received.
Wick unlit • Original packaging intact
Please note that any candle with a lit or trimmed wick will not be eligible for a refund or exchange to ensure the integrity of our collections.
To maintain our commitment to artisanal quality and fair pricing, return shipping must be organized and managed by the customer.
Costs are the sole responsibility of the customer
We strongly recommend using a tracked shipping method to ensure the parcel's safe arrival at our workshop and to guarantee your refund.
Once your parcel is received at our workshop, our teams carefully inspect the condition of the items to ensure they meet our return criteria.
Processed within 14 days of receipt
The refund will be automatically credited to the original payment method used for the purchase.
To ensure a seamless and secure experience, the House of Wool & Clover accepts a wide range of international payment options.
Cards • Amex • Apple/Google Pay • Bancontact • Klarna (3x)
All transactions are encrypted and secured. You may select your preferred option during the final checkout stage.
Security is our top priority. To ensure total serenity, we use the most robust encryption technologies available to protect your personal and banking data.
SSL Protocol • Level 1 PCI DSS Certification
Your banking details are processed exclusively by our secure partners and are never stored on our servers.
With Klarna, spread the cost of your purchases effortlessly. This service allows you to enjoy your rituals today while managing your budget with total flexibility.
3 Interest-free installments
The first payment is made at checkout, with the following two installments automatically scheduled at 30 and 60 days.
Wool & Clover is deeply committed to the environment. To minimize our ecological footprint, we have chosen to significantly reduce our paper usage.
Eco-friendly approach: Zero Paper
You will not find a paper invoice in your parcel. Your digital invoice remains available at any time in your email confirmation or your customer account.
Each creation is hand-poured in our workshop using only the finest ingredients. We combine artisanal savoir-faire with an uncompromising commitment to your well-being.
100% Soy Wax • Grasse Fragrances (CMR-free)
Our rituals ensure a clean, long-lasting burn, strictly free from phthalates, GMOs, and animal testing.
This is the distinctive signature of the House of Wool & Clover. Our natural cherry wood wicks are chosen for their ability to create a unique and soothing sensory atmosphere.
Soft Crackling • Fireplace Effect
This gentle sound, reminiscent of a crackling fireplace, is an integral part of the relaxation ritual we invite you to experience.
To ensure a perfect and uniform burn throughout the life of your candle, it is essential to allow the "wax memory" to form properly during each use.
Burn Time: Minimum 2 hours each time
Always wait until the entire wax surface has fully melted into a liquid pool before extinguishing your candle to maintain an even surface.
Yes, regular maintenance is the secret to a perfect experience. Trimming the wick ensures a healthy, smoke-free flame and a cleaner burn for your fragrance.
Trim charred wood before each relight
For optimal performance, simply pinch off the charred tip with your fingers or a wick trimmer, leaving about 4 mm of wood.
Our team is dedicated to providing meticulous attention to your requests. We are here to help with any questions regarding your orders, rituals, or products.
Email: care@woolandclover.com
You can also reach us directly via the contact form on the shop for a seamless experience.
We make it a point of honor to handle every inquiry with meticulous care and personal attention, as each ritual deserves a thoughtful response.
Reply within 24h to 48h (business days)
While we strive to get back to you as soon as possible, we appreciate your patience as we ensure the quality of our service.
Wool & Clover is delighted to partner with boutiques, concept stores, and professionals who share our passion for artisanal excellence and olfactory storytelling.
B2B & Wholesale: Applications Open
Note: Minimum order quantities apply.
The House of Wool & Clover proudly embraces its local artisanal roots. We believe in the beauty of slow craftsmanship and the preservation of traditional savoir-faire.
Handmade at the gates of the Perche, Eure-et-Loir, France
Every candle is individually poured, finished, and labeled by hand in our private workshop to ensure the perfection of every ritual.