Effective as of January 21, 2026.
At Wool & Clover™, protecting your privacy is integral to the quality of our service. This policy outlines how we handle your personal data with the utmost care.

1. Data Controller

Your data is collected and processed by:
Narimen KONG EI, operating under the trade name Wool & Clover™.
Registered Office: 17 bis rue de la Porte d'Étampes – 28700 Sainville, France.
Administrative Email: contact@wool-clover.com

2. What data do we collect?

We limit collection to information strictly necessary for your experience:

• Identity & Contact: Last name, first name, email address, phone number, shipping and billing addresses.
• Payment: Your banking details are processed exclusively by our certified partners (Stripe, Klarna). Wool & Clover never has access to your card numbers.
• Browsing: IP address and connection data via cookies.

3. How we use your data

Each processing activity is based on a legal ground defined by the GDPR:

• Performance of a contract: Order management, delivery, and customer support.
• Legitimate interest: Responding to your inquiries via Customer Care.
• Legal obligation: Bookkeeping and invoice retention.
• Consent: Sending our news via Klaviyo (unsubscribe at any time).

4. Data Sharing

Wool & Clover does not sell any data. Your information is shared only with our trusted service providers:

- Logistics: Chronopost and Colissimo.
- Payment: Stripe and Klarna.
- Marketing: Klaviyo (CRM and email marketing management).
- Hosting: PrestaShop S.A.

5. Retention Period

Order data is kept for 5 years. Invoices are kept for 10 years (legal requirement). Marketing data is kept until you unsubscribe or after 3 years of inactivity.

6. Security

The website www.woolandclover.com uses HTTPS protocol and an SSL certificate to ensure the encryption of your information during every visit.

7. Your Rights

You have the right to access, rectify, and delete your data. To exercise these rights, please contact us at: care@wool-clover.com. A response will be provided within 30 days.